Return Policy

Return Policy

 Your Satisfaction, Our Priority

Welcome to Jakien.com, where your home's comfort is our concern. We understand that sometimes, things might not be a perfect fit. Our Return Policy is designed to make the process as seamless as possible. Please review the terms below:

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 1. Eligibility for Returns

We accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

 2. Initiate a Return

To initiate a return, log in to your Jakien.com account and visit the "Order History" section. Select the order containing the item you wish to return and follow the instructions provided. If you checked out as a guest, please contact our Customer Support team at jakien.com.

 3. Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure your return is received.

 4. Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

 5. Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to availability.

 6. Damaged, Defective, or Incorrect Items

In the rare event that you receive a damaged, defective, or incorrect item, please contact our Customer Support team immediately at jakien.com. We will guide you through the process of returning the item and ensuring you receive a replacement or refund.

 7. Non-Returnable Items

Certain items, such as personalized or final sale items, are non-returnable. Please check the product description for specific return eligibility.

 8. Cancellations

Orders can be canceled within 24 hours of purchase. Contact our Customer Support team at jakien.com to cancel your order.

 9. Contact Us

For any further questions or assistance, reach out to our dedicated Customer Support team at jakien.com. We're here to help!

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Thank you for choosing Jakien.com. We appreciate your trust in us and strive to provide you with the best shopping experience for your home essentials.